About Hotels / Resorts / InnsHotels / Resorts / InnsGuests Prefer Surfing to Dialing- July 1, 2008 A study released today that measures, among other things, customer satisfaction with hotel call centers (the Contact Center Satisfaction Index, or CCSI) found that while hotel guests are, on average,...http://hotels.about.com/b/2008/07/01/guests-prefer-surfing-to-dialing.htm |