SupportInsight.comSupportInsight.com features a rich mix of information and services for the Support and Training Communities.Is hiring 'differently able' people unprofitable- (Found July 2, 2008 ) Definitely not, say the advocates of 'diversity theory'http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1819&STID=1 What is going wrong with UK eGovernment- (Found July 2, 2008 ) The first in a series of articles looking at the main reasons why the UK eGovernment is failing to perform to expectations. Today: Infrastructure.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2033&STID=17 Fraudulent Telemarketers...or Knights of the Phone- (Found July 2, 2008 ) What can you expect from telemarketers when your charitable organisation is in needhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2034&STID=4 Customer Rescue!- (Found July 2, 2008 ) Crisis... what crisis Bringing customers back from the brink.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2044&STID=7 What is going wrong with eGovernment Part2: Citizen take-up- (Found July 2, 2008 ) In the second of our articles on eGovernment, what can the UK government do to increase the number of people who actually use their online serviceshttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2054&STID=17 Are we talking telephone numbers, or just new gimmicks- (Found July 2, 2008 ) Will changes to UK directory services mean you get the right phone number faster, or just loads of unhelpful technological 'wizardry'http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2065&STID=1 Call centres: tomorrow's hole in the wall- (Found July 2, 2008 ) Remember how it used to be before cash machines Will the next generation of call centres make today's phone enquiry seem that badhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2075&STID=4 Are call centres in India beginning to struggle- (Found July 2, 2008 ) It seems they have their fair share of problems, and the situation does not seem to be improving.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2165&STID=4 The BBC has the e-learning industry up in arms- (Found July 2, 2008 ) Set to spend 150m pounds sterling of licence payer's money on e-learning after finally receiving government 'go-ahead'http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2171&STID=8 Get a job No thanks, we would rather get drunk!- (Found July 2, 2008 ) Believe it or not, only 21% of students see their career as the most important reason for being at university.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2182&STID=3 |