washingtonpost.com - Selling UsSelling UsShoppers Raise Their Red Flags- April 23, 2005 Whenever I organize my e-mails for an occasional column on reader feedback, I am amazed at the deluge on any subject involving customer service.http://www.washingtonpost.com/wp-dyn/articles/A2278-2004Oct2.html?nav=rss_business/columns... Ounces, Pounds Making a Mess of the Math- April 23, 2005 Large retailers are required to list unit prices but the unit of measure they use is generally their decision, leaving many consumers feeling frustrated and cheated.http://www.washingtonpost.com/wp-dyn/articles/A56861-2004Jul17.html?nav=rss_business/colum... The Emperor's New-Tech Clothes- April 23, 2005 The clothing and retail worlds today are positively giddy about the real-life possibilities that technology is offering to an age-old business, such as shirts that evaporate perspiration and control odor.http://www.washingtonpost.com/wp-dyn/articles/A30827-2004Sep18.html?nav=rss_business/colum... Car Buying Is Still a Contact Sport- April 23, 2005 Buying a car requires the help of someone who is more than merely a clerk or an order taker.http://www.washingtonpost.com/wp-dyn/articles/A28713-2004May15.html?nav=rss_business/colum... Use of Coupons Cuts Both Ways- April 23, 2005 I just took a coupon off my refrigerator that expired Jan. 14. I don't even remember cutting it out, but that's no surprise. If I happen to clip a coupon, I'm more than likely to forget about it until it's too old to use.http://www.washingtonpost.com/wp-dyn/articles/A13453-2004Sep11.html?nav=rss_business/colum... Nothing Beats the Thrill of a Simple Little Grill- April 23, 2005 I have a little Weber dome-top grill in my back yard that doesn't get much use and has gotten a little rusty over the years, so I don't profess to be an expert on barbecuing. Nevertheless, I do love to crank it up occasionally, and if my kitchen weren't on the second floor and my cats always trying to escape, I would surely break out the charcoal more often.http://www.washingtonpost.com/wp-dyn/articles/A25009-2004Jul3.html?nav=rss_business/column... The Quirks of Queuing Up- April 23, 2005 I went to the Rite Aid across from my office the other day and found a slightly awkward situation: an impromptu bank line. A group of customers, rather than lining up behind individual cash registers, had formed one single line that fed all the cash registers, as at a bank or airport ticket counter.http://www.washingtonpost.com/wp-dyn/articles/A61100-2004Sep4.html?nav=rss_business/column... All-Conquering Convenience- April 23, 2005 Non-gas sales at convenience stores have grown faster in recent years than sales at any other category of retail outlets, report shows.http://www.washingtonpost.com/wp-dyn/articles/A96-2004May29.html?nav=rss_business/columns/... A Glut of New and Used Cars- April 23, 2005 The dramatic rise in leasing in the past decade, along with the alluring financing plans available, has made getting in a new car every two or four years easier and more tempting.http://www.washingtonpost.com/wp-dyn/articles/A40784-2004Aug28.html?nav=rss_business/colum... In the Mood to Splurge- April 23, 2005 The whole science of retail proximity has been changing in recent years as retailers get more sophisticated in their understanding of shoppers.http://www.washingtonpost.com/wp-dyn/articles/A10153-2004May8.html?nav=rss_business/column... |