Unit of 1Big ideas for small businessLaugh and the Work World Laughs With You- (Found July 15, 2008 ) Many of today's work environments are rife with moody bosses and co-workers, repetitive tasks and unpredictable market pressures. Stress abounds. Managers often tell me they cant afford the time or cost for my humor workshops; how can they afford not to address workplace stress.http://www.unitof1.com/article504.html Selling a Higher Price in a B-B Environment- (Found July 15, 2008 ) Even the most sales savvy among us have had to fight back the nerves that materialize whenever we are faced with telling a customer about a price increase. Talking about it never makes for an easy conversation. When discussing a price increase in a business-to-business environment, it is important to remember that our customers have probably had to have the same discussion with their own customers. A company exists only as long as it earns a profit and it can only do that if it delivers a...http://www.unitof1.com/article496.html The Spirit of Service- (Found July 15, 2008 ) At one time or another, we have all encountered an employee who would clearly rather be anywhere than at the store serving customers. It's unfortunate because there are few professions where a person has a chance to make a bigger impression on someone than in retail.http://www.unitof1.com/article497.html Being Present is a Gift to All: The Real Meaning of Real Time- (Found July 15, 2008 ) They say wherever you go, there you are. Yet how present are you at any given time and place you find yourself Many professionals appear in body but little else. Don't get marked as missing in action.http://www.unitof1.com/article498.html Where Sales Meets Service: Up-Selling and Cross-Selling Made Fun & Easy!- (Found July 15, 2008 ) While navigating an online bookstore I came across the James Frey book popularized by Oprah's book club: A Million Little Pieces. As I read about this book I was informed that "readers who bought A Million Little Pieces also bought the books Lies My President Told Me and Pinocchio." Folks, I was being cross-sold, yet I wasn't cross about it.http://www.unitof1.com/article499.html Play the Brain Game for Gain- (Found July 15, 2008 ) Our workgroup was in the middle of a spirited brainstorming session a free form session where creativity is encouraged, judgment is suspended, and the best ideas often come after ten or more minutes. The ideas were flying fast and furious, as they should, when the group gets momentum. The energy was intoxicating. And, in a fit of inspiration, I one employee suggested, "Why don't we reverse the order of the deliverables!"http://www.unitof1.com/article500.html Increasing Conversion Rates: The 1 Most Powerful Word in Marketing- (Found July 15, 2008 ) I recently received this email from a subscriber to my Article Marketing Secrets & Breakthroughs Newsletter:http://www.unitof1.com/article501.html How Inquisitive Are You- (Found July 15, 2008 ) Three teen girls entered the subway in mid-conversation: "Is he in our school " "Yes." "In our grade" "Yes." "In our calculus class" "Yes. Is he fine "Yes!" "Steve " "Noooo. " "Seth " "Phillip " "Its Jeremy!" Indeed it was!!!http://www.unitof1.com/article502.html Hurry Up and Wait- (Found July 15, 2008 ) Recently, I walked over to my bank for what I hoped would be a quick transaction, and felt I was in luck as one of the five tellers had only one person in her line, while the others all had two or three. So I headed for that teller. Big mistake. The customer being helped obviously had some sort of problem, and the teller moved back and forth taking care of it. And of course, I was afraid to change lines, for fear of getting in an even slower one. As I have so many times before, I wondered why...http://www.unitof1.com/article503.html Managing Your Meeting Monsters- (Found July 15, 2008 ) In the Star Wars movie's famous bar scene you knew, by appearance, what zany character was sitting beside you. Each character had a distinctive look. Yet in today's meetings you may have no idea the constellation of characters that youre meeting with. Thats because their normal outward appearances belie often-troublesome behavior. Use this article as your guide to the crazy cast of characters youre likely to encounter in your meetings. Whether or not youre armed with a light saber, youll...http://www.unitof1.com/article495.html |