About Hotels / Resorts / InnsGet the latest headlines from the About.com Hotels / Resorts / Inns GuideSite.Guests Prefer Surfing to Dialing- July 1, 2008 A study released today that measures, among other things, customer satisfaction with hotel call centers (the Contact Center Satisfaction Index, or CCSI) found that while hotel guests are, on average,...http://hotels.about.com/b/a/253767.htm |