SupportInsight.comSupportInsight.com features a rich mix of information and services for the Support and Training Communities.Can outsourcing ever be best practice- (Found July 2, 2008 ) Yes it can, says the Call Centre Associationhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1951&STID=14 CRM - a bad reputation caused by bad returns- (Found July 2, 2008 ) Logica has strong opinions, voiced here by Billy Byatthttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1957&STID=7 Half a billion tiny radios cutting through the static- (Found July 2, 2008 ) They are called RFIDs and Gillette just changed everything by making them drop to a few pennies each.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1988&STID=7 EDS, Oracle go Indian, but Indian business is heading for Germany- (Found July 2, 2008 ) Oracle and EDS may be moving core functions to India to reduce costs, but Bangalore businesses are finding that massive subsidies are creating a 'Bavarian buzz'.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1989&STID=17 Tesco 'tags' competition with free Champagne- (Found July 2, 2008 ) Is there a downside to putting a tag on everythinghttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2186&STID=1 The key contact centre issues for 2003- (Found July 2, 2008 ) Leading contact centre specialist, Sabio, outlines the main issues that operators are expecting to deal with this year.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2192&STID=4 What's hot in search engines- (Found July 2, 2008 ) Big things happened in Dallashttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2366&STID=1 Will Open Source hurt eGovernment- (Found July 2, 2008 ) Insiders are claiming that Microsoft's .NET has a serious edge over current non-proprietary technologies.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2370&STID=7 Latest US eGovernment stories- (Found July 2, 2008 ) Roundup of the Web news from Local and Federal eGovernmenthttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2375&STID=17 E-learning standards - what is the UK government doing- (Found July 2, 2008 ) Most of this will be new to you.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2388&STID=8 |