Technology Evaluation CentersTechnology Evaluation Centers - News Analysis and Research. Technology Evaluation Centers Inc. (TEC) is the impartial advocate for end users and purchasers of enterprise software solutions. It has aided IT professionals with software selection since 1993.How to Measure Customer Satisfaction- April 30, 2008 Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.http://newsfeed.technologyevaluation.com/?/research/researchhighlights/crm/2008/04/researc... |