About ManagementManagementYou Can't Manage If You Don't Measure- July 7, 2008 You can't manage what you don't measure. It is an old management adage that is still accurate today. Unless you measure something you don't know if it is getting better...http://management.about.com/b/2008/07/07/you-cant-manage-if-you-dont-measure-2.htm Listen To What They Are Not Saying- July 3, 2008 What your employees do not say is as important as what they do say. You have to develop the ability to listen to what they are not saying and dig...http://management.about.com/b/2008/07/03/listen-to-what-they-are-not-saying-3.htm Customer Satisfaction Surveys- July 1, 2008 The best way to find out whether your customers are satisfied is to ask them. What you ask and how you ask are important. However, the most important thing is...http://management.about.com/b/2008/07/01/customer-satisfaction-surveys-3.htm |