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About Management

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You Can't Manage If You Don't Measure - July 7, 2008

You can't manage what you don't measure. It is an old management adage that is still accurate today. Unless you measure something you don't know if it is getting better...
http://management.about.com/b/a/252473.htm

Listen To What They Are Not Saying - July 3, 2008

What your employees do not say is as important as what they do say. You have to develop the ability to listen to what they are not saying and dig...
http://management.about.com/b/a/252472.htm

Customer Satisfaction Surveys - July 1, 2008

The best way to find out whether your customers are satisfied is to ask them. What you ask and how you ask are important. However, the most important thing is...
http://management.about.com/b/a/252471.htm
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