The Retail Site - Retail Business News, Ideas, and Tips BlogThe Retail Site provides an informative blog on news, ideas, and tips for retail businesses.10 Ways to Lose Customers and Alienate People- August 29, 2008 By Michael Bergdahl Kentucky Banker Magazine 080108 Achieving great customer service is difficult, and you&8217;re guaranteed to hit numerous stumbling blocks along the way, notes Michael Bergdahl. In order to retain and attract customers, companies should avoid breaking promises, shuffling problems from representative to representative and having a poor service attitude, he advises. Isn&8217;t it ironic that it ...http://www.theretailsite.com/08/29/customer-service-tips-customer-management-the-retail-si... CORESense Launches Retail Competitiveness Index Survey- August 27, 2008 Free self-assessment tool helps retailers determine their effectiveness in multiple categories of retail management and develop more competitive strategies to succeed. CORESense Inc., a leading developer of on-demand, multi-channel retail management software for small and medium-sized retailers (SMRs), today announced the launch of the companys Retail Competitiveness Index Survey.The survey is an interactive self-assessment tool designed ...http://www.theretailsite.com/08/27/something-new-and-interesting/landrews10/coresense-laun... Getting Shoppers From Search to Store- August 26, 2008 How to Capitalize on the Online-Offline Connection By Greg Sterling Published: August 25, 2008 What&8217;s the difference between national and local advertising Draw two columns on a piece of paper, and you can probably list quite a few differences. But online they start to disappear. Sure, the original assumption about how the internet would affect brands &8212; that e-commerce ...http://www.theretailsite.com/08/26/channel-marketing-strategies-channels-the-retail-site/e... |