SupportInsight.comSupportInsight.com features a rich mix of information and services for the Support and Training Communities.Helpdesk hell Is 'support automation' the answer- (Found July 2, 2008 ) No, it isn't about replacing the helpdesk staff with robots, but it is about helping them to help youhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2183&STID=4 New survey shows employment is expected to rise- (Found July 2, 2008 ) A sizeable minority of employers defy the gloom merchants and predict a rise in employment across the board.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2017&STID=1 Call centre rage: is there a cure- (Found July 2, 2008 ) One third of call centre callers give up waiting before the call is answered, according to a recent article in The Independent on a survey by Mintelhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2006&STID=1 Who leads e-government- (Found July 2, 2008 ) A question, raised, but not answered in the UK local e-government strategy, issued today by the Deputy Prime Minister, John Prescott.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2005&STID=17 Can globalisation and diversity go hand in hand- (Found July 2, 2008 ) Are the multinationals putting everyone else to shame with their enlightened hiring practiceshttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1830&STID=17 Could you persuade your own organisation to adopt 'diversity culture'- (Found July 2, 2008 ) Here are some practical stepshttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1857&STID=1 Shock-horror, is somebody actually getting e-procurement right- (Found July 2, 2008 ) The big new initative (what do you mean 'what new initiative') sounds great, but...http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1893&STID=17 How do you deliver authenticity online- (Found July 2, 2008 ) What is the word for the precise opposite of authenticity, onlinehttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1913&STID=7 4,000 lawyers and E-learning: a case for the prosecution- (Found July 2, 2008 ) Vulnerable and intimidated witnesses may finally have lawyers which are properly trained to handle their cases.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1915&STID=8 Spending like crazy on eGovernment- (Found July 2, 2008 ) Yes, but we don't waste money on silly things like traininghttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1936&STID=17 |