SupportInsight.comSupportInsight.com features a rich mix of information and services for the Support and Training Communities.Does your firm have 'diversity prejudice'- (Found July 2, 2008 ) Do they think that older = less adaptable, young = irresponsible, disability = wheelchairs, large = lazyThen you may want to read this article on 'diversity theory'http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=1789&STID=17 Call Centre staff need a voice.- (Found July 2, 2008 ) The changing role of call centres, and their importance to e-commerce does not bode well for staff.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=31&STID=1 Sarrees in fashion- (Found July 2, 2008 ) India is in the Press, and not only because of recent attempted peace discussions with Pakistan.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=214&STID=1 Save on parts, slave on labour- (Found July 2, 2008 ) As computers become cheaper and cheaper, so profit margins for suppliers are dwindling. As they offer more and more service contracts as a way of supplementing their income, support desk staff are suffering.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=215&STID=1 Whatever happened to 'Girl Power'- (Found July 2, 2008 ) Women make up less than a quarter of the total ICT workforce in the UK. Surprisingly, instead of increasing their numbers are actually decreasing as a percentage of total workers.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=229&STID=1 E-commerce degrees. Doomed to failure or the hope of the future- (Found July 2, 2008 ) Amid the recent spate of dotcom crashes, negative forecasts and redundancies, I was surprised to hear that take-up numbers for e-commerce courses are still soaring.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=237&STID=1 Never forget the 'Relationship' in CRM- (Found July 2, 2008 ) There has been much hype on the values of the integration, technologies and processes of CRM software, but it is important not to forget why it was created in the first place.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=256&STID=7 Who we are and what we do.- (Found July 2, 2008 ) Support Insight aims to be the voice of the support and training community on the Webhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=321&STID=15 Readership Demographics- (Found July 2, 2008 ) Who is interested in Support Insight What kind of visitors do we havehttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=322&STID=15 Contacting Us- (Found July 2, 2008 ) Want to make a suggestion, send us a URL to link to or have an idea for a training article Contact us!http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=323&STID=16 |