SupportInsight.comSupportInsight.com features a rich mix of information and services for the Support and Training Communities.You're in IT in the UK and you don't know what BS15000 is- (Found July 2, 2008 ) You soon willhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3055&STID=10 Can't give your call center staff a promotion- (Found July 2, 2008 ) Then don't expect them to stay, according to this researchhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3046&STID=4 Does outsourcing threaten consumer trust- (Found July 2, 2008 ) The unions think sohttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3045&STID=7 Losing Clients Due To Automated Phone System- (Found July 2, 2008 ) A Virtual Assistant may be the answerhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3044&STID=10 Outsource your call centre to France- (Found July 2, 2008 ) Allo, Allohttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3043&STID=4 Is e-learning already obsolete- (Found July 2, 2008 ) Are Exam Simulators the next big thinghttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3042&STID=8 A blistering attack on e-learning- (Found July 2, 2008 ) Here is a fairly damning 'case for the prosecution'http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3039&STID=8 Survey shows continued call centre industry growth- (Found July 2, 2008 ) Problems Yes. Caused by offshore outsourcing No.http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2951&STID=4 Strange visions of next generation e-government- (Found July 2, 2008 ) e-government can't choose its customers: says whohttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2463&STID=17 Empowering your call centre staff- (Found July 2, 2008 ) Is this really the key to retaining themhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2585&STID=4 |