SupportInsight.comSupportInsight.com features a rich mix of information and services for the Support and Training Communities.Why Many Web Services Initiatives Fail- (Found July 2, 2008 ) Gartner: 'pick your battles carefully'http://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2974&STID=10 Car Accident Traumatised Survey Shows An Email Outage May Hit You Harder- (Found July 2, 2008 ) Want an e-airbaghttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2973&STID=10 e-Authentication Sweeping Through America- (Found July 2, 2008 ) 3.5 million government staff cards issuedhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2972&STID=17 Canada beats Americans and Japanese In eGovernment- (Found July 2, 2008 ) Is Canada a global leaderhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=2958&STID=1 Mastering the secret science of silence- (Found July 2, 2008 ) Reeling in the earshttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3016&STID=1 What does 'Asset Management' really mean for IT Support- (Found July 2, 2008 ) This article spells it outhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3032&STID=10 Training the trainers Why bother- (Found July 2, 2008 ) It has recently been revealed that over two thirds of all IT trainers have no formal training qualifications Is this a worrying figurehttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=358&STID=3 Outsourcing not just about costs- (Found July 2, 2008 ) Accenture survey shows it's a control thinghttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3069&STID=10 Cost per new call centre agent is 15,000 dollars- (Found July 2, 2008 ) No, not the wages, just the recruitment costhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3067&STID=4 What has sex and faith got to do with IT- (Found July 2, 2008 ) Legislation, legislation, legislationhttp://www.supportinsight.com/WebLog/DisplayArticle.asp?did=3056&STID=10 |